Privacy Policy

Who We Are
Our website address is www.gottalovelogan.com. Gotta Love Logan is a registered social enterprise dedicated to building community pride and supporting Logan City. For privacy-related questions, you can reach us at ad***@go************.au or by mail.

What Personal Data We Collect and Why We Collect It
We collect various types of personal data to enhance our services, provide relevant content, and ensure a smooth user experience. This may include:

  • Personal Information: Such as name, email address, and contact preferences, collected to manage memberships, process transactions, and provide customer support.
  • Technical Information: Such as cookies and analytics data, to understand website usage and optimize website performance.

User Data and Profile Information
During the registration and profile editing process, we may collect information such as your name, email address, phone number, address, IP address, and any other details needed to build your public profile. This data is used to:

  • Send you important account, order, or service information.
  • Display your profile publicly (e.g., on a webpage or API request) for users to search and view.
  • Respond to queries or complaints.
  • Set up and administer your account, provide technical support, verify your identity, and prevent spam.
    This processing is based on our legitimate business interests. Any profile information provided may be displayed publicly.

Listings
When adding a listing to our site, we may collect information such as your name, IP address, email address, phone number, address, location details (including GPS coordinates), and other listing-specific information. This data is used to:

  • Display your listing publicly (e.g., on a webpage or API request) for users to search and view.
  • Provide users a way to contact your listing using the provided contact information.
  • Notify you of user interactions like reviews and contact messages.
  • Set up and manage your account, provide technical and customer support, verify your identity, and prevent spam.
    This processing is based on our legitimate business interests.

Reviews
During the review process, we collect information such as your name, email address, IP address, website URL, image(s), review ratings, and review text. This data is used to:

  • Display your review publicly (e.g., on a webpage or API request).
  • Notify you about the approval, rejection, or replies to your review.
  • Prevent spam in the review system.

Listing Contact Forms
If you submit a contact form for a listing, we collect details like your name, email address, IP address, and contact message text. This data is used to:

  • Send your message to the listing’s contact email.
  • Monitor the contact system for spam and misuse.

Checkout Process
When you visit our store, we may collect information to enhance your shopping experience:

  • Products Viewed: We track this to show you recently viewed products.
  • Location, IP Address, and Browser Type: To estimate taxes and shipping costs.
  • Shipping Address: Collected to estimate shipping and fulfill orders.

When you make a purchase, we collect information such as your name, billing and shipping addresses, email address, phone number, and payment details. This data helps us:

  • Send information about your account and order.
  • Respond to requests, including refunds and complaints.
  • Process payments and prevent fraud.
  • Set up your store account.
  • Comply with legal obligations like tax calculations.
  • Improve our store offerings and send marketing messages, if opted in.

Cart Content Retention
When you shop with us, we retain a record of your email and cart contents on our server for up to 30 days. This record is used to repopulate your cart if you switch devices or return to complete your purchase at a later time. For more details, please read our full privacy policy.

If you create an account, we store your information for future checkouts. Order information is retained for tax and accounting purposes. For example, we keep order information for [X years] as required by tax law.

Cookies
We use cookies to remember cart contents, track user activity, and provide a personalized shopping experience.

Who on Our Team Has Access
Our team members, including Administrators and Shop Managers, can access:

  • Order details (e.g., items purchased, purchase dates, and shipping destinations).
  • Customer information (e.g., name, email, billing, and shipping information). This access allows us to fulfill orders, process refunds, and provide customer support.

What We Share with Others
We share your information with third-party providers to fulfill orders and offer store services. For example:

Payments
We accept payments through PayPal. When processing payments, your data (such as purchase total and billing information) is shared with PayPal. Please refer to the PayPal Privacy Policy for more information.

Analytics
We use analytics services to track website usage and improve our offerings. You may opt out of analytics tracking through your browser settings or by visiting our analytics provider’s privacy policy page.

How Long We Retain Your Data
We retain personal data only as long as necessary. For example, contact form submissions are retained for six months, analytics data for one year, and transaction records for ten years, in compliance with applicable legal obligations.

Your Rights Over Your Data
If you have an account on our site or have left comments, you can request a copy of your personal data or request that we delete it, excluding data we are required to retain for administrative or legal purposes.

Where Your Data Is Sent
Data may be processed outside the European Union, with safeguards in place to protect your privacy according to European standards. We ensure this through agreements like Privacy Shield or similar frameworks.

Contact Information
For any questions or concerns regarding this policy, please contact our Data Protection Officer at ad***@go************.au.

Additional Information

  • How We Protect Your Data: We employ encryption, two-factor authentication, and regular staff training on data protection to safeguard your information.
  • Data Breach Procedures: We have internal reporting systems and protocols to respond to potential data breaches.
  • Third-Party Data Sources: Occasionally, we may receive user data from social media or marketing partners to improve our services.
  • Automated Decision-Making and Profiling: Gotta Love Logan does not use automated decision-making or profiling tools.
  • Regulatory Disclosures: As a social enterprise, we comply with all relevant industry regulations regarding data privacy.